DELIVERIES AND RETURNS

SHIPPING

Viviano's shoes are available everywhere in Morocco or geographic location of your country. They will be delivered to the delivery address that the intact will provide on the order form. Orders made before noon are prepared and sent the same day; those made after noon are sent within 24 hours *. Orders placed on weekends and holidays are sent within 48 hours *. Delivery times will be 1 to 3 business days for Morocco and 3 to 10 days for other countries, apply from the receipt of the email confirmation of payment sent by Viviano.ma

Morocco: Delivery will be with a supplement of 59 Dhs only, and free for an amount over 599 Dhs. Chronopost: delivery prices are variable depending on the geographical location of your country and the weight of your order Viviano.ma can not be held responsible for delays in the delivery of packages.

They are shipped with a tracking number and delivered against signature. Whatever the chosen delivery method, we send you a link to track your package online, accessible from your Customer Area.

Orders are shipped from Morocco. For deliveries outside Morocco, customs fees charged to the Customer may be applied depending on the country. Delivery times are indicative. VIVIANO SHOES can not be held responsible in case of delay in delivery, attributable to the carrier.

RETURN

The customer must inform VIVIANO SHOES of the return within 7 days of receipt of the package. The package must be returned within 7 days of receipt of the package.

Unless error of preparation, returns are the responsibility of the customer.

To be accepted, items must be in new condition, along with their packaging and labels.

Attention, the shoes must be:

·         In their new state, that is to say, not worn, and in particular without folds on the leather or foot marks on the soles.

·         And returned in the original packaging in good condition.

We recommend to return the articles (with a tracking number and delivery against signature). Otherwise, VIVIANO SHOES can not be held responsible for the loss of the package during its return journey and can not proceed to refund or exchange.

Please slip the delivery note received with the order in the package, or indicate your name and the order number on free paper.

The address for the return of your package is the following:

VIVIANO SHOES
Bd ghandi, Ghandi mall
20026 Casablanca
Maroc

RETURN FROM NON-MOROCCO COUNTRIES

Customs fees may be applied on returns if the following conditions are not met:

·         On the customs note, thank you to indicate the mention "Return"

·         Add three copies of the order invoice

·           Add a copy of the customs form received with the initial package stating that you have already paid the customs fees.

In the event that these conditions are not met, the customs services are likely to request customs duties from VIVIANO SHOES. Viviano reserves the right to refuse the package that will be returned to the sender.

 

EXCHANGE

In the case of an exchange, it is returned at our expense from our warehouse. The return, as indicated in the previous section, is our responsibility. Please notify us as soon as possible of the desired article so that we put it aside for you.